Frequently Asked Questions
How are orders shipped, and how long does delivery take?
Estimated delivery is 5–15 days after dispatch, depending on destination, carrier and customs clearance. This is an estimate, not a guaranteed arrival date. Available shipping methods, charges and applicable taxes or duties are confirmed at checkout or by the carrier.
What does the insurance fee cover?
Coverage and any customs-related fees depend on the shipping option and destination. Contact our support team with your order details so they can review available options.
What if my package can't be delivered?
If your parcel is delayed, lost or arrives damaged, contact our team with your order and tracking details. We will review the issue under the applicable store policy.
What payment methods do you accept, and can I get a refund?
Available payment methods are shown at checkout. Refund and replacement eligibility depends on your order and the applicable store policy. Contact our support team if you need help.
How can I track my package?
As soon as your order ships, we email you a tracking number so you can follow your parcel through China Post at any time. Prefer updates on the go? Message us on WhatsApp and our team will check the status for you.